FAQS: Frequently Asked Questions | Barcelona City Tour

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Frequently Asked Questions

Frequently Asked Questions

General information
Problem solving
Tickets and points of sale

How often do the buses pass by the stops?

It depends on the season. The operational frequency ranges from 8 minutes in high season (March to October) and 15 minutes in low season (November to February). However, these frequencies may vary, because of traffic, number of people at stops, and others. The frequency of the buses means that you can do the whole route throughout the day up until 80 minutes or 65 minutes before the bus services finish for the day. The 16.40 and 20.40 buses (depending on the season) are the last ones which will allow you to do the whole of route 1. The 16.50 and 20.50 buses (depending on the season) are the last ones for route 2.

How long does each route take?

MADRID CITY TOUR service has been designed in the way that Route 1 lasts about 80 minutes and Route 2 lasts about 60 minutes. However these routes times may vary, because of the traffic, the number of people at the stops and others. Remember that you can hop on and off at any bus stop when you like on the same day.

Is it possible to get into the bus at any stop, or should I go to the first stop in the route?

If you already have your tickets or would like to purchase them on the bus itself, you may get the bus at everyone of the MADRID CITY TOUR stops.

Can I get off the bus and take it again later?

Yes, the ticket allows to hop on-off and change the routes as many as you like, using it in a non-limited way, during the official schedule of MADRID CITY TOUR.

Are animals allowed on board?

With the exception of guide dogs, no animals or pets of any kind are permitted on board Madrid City Tour buses.

I have already purchased my tickets, but I can't print the voucher, what can I do?

You can show your ticket through your electronic device. If this is not possible, please note down the booking reference number (several numbers and letters) that bears on your screen. Go to our Information Center, located at Felipe IV str., between Prado Museum and Ritz Hotel, and explain to our staff what happened to you. Just identify by showing an ID or a passport. Once checked your booking you will be given your tickets.

When paying with my credit card, the system denies the operation, what can I do?

Our online system only accepts AMERICAN EXPRESS, VISA and MASTERCARD credit cards. If you are trying to pay with other card, the system will deny the operation.

I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-mad@city-tour.com and we will send them to you.

I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

Do I have to buy a ticket for each route?

No, the ticket allows to hop on-off and change the routes as many as you like, using it in a non-limited way, during the official schedule of MADRID CITY TOUR.

Is the ticket valid for one day or for 24 hours?

The MADRID CITY TOUR ticket is valid for one or two consecutive days, as you choose and its validity fits with MADRID CITY TOUR schedule.

Where can I buy the tickets?

MADRID CITY TOUR tickets may be bought by fours different ways: going to our main sale point (calle Felipe IV, between the Prado Museum and the Ritz Hotel); on the bus itself, which may be got into at any point within the route; in this web site; or through the app City Tour Worldwide.

Real time bus location on our App

Get the City Tour Worldwide app to find our buses and trains in real time, locate the stops and find out what’s around you.